Treating customers fairly
In accordance with the Financial Services Authority’s principles for business, we are committed to treating our customers fairly in everything we do. This philosophy is embedded in our culture, systems and controls and overseen by the firm’s senior partners. We aim to treat our customers fairly throughout the life cycle of our services. This starts with the development of particular services and extends through the production of brochures and other marketing materials through to the provision of information and services before we take on a client, during the take-on process and once we are investing on behalf of a client.
